Term of Service
Term of Service
ServerSub.com provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of ServerSub.com are subject to the following terms of service: Revised at 24 Jan 2016 - Version V3.1
You agree to use all ServerSub.com services and facilities at your own risk. ServerSub.com specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall ServerSub.com be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold ServerSub.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against ServerSub.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless ServerSub.com against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with ServerSub.com's server.
ServerSub.com reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from ServerSub.com's server. ServerSub.com shall be the sole judge of what violates this Policy.
All orders must include your real name, address, phone number and email address. Providing false information may result in immediate termination of all your accounts without refund. Clients are limited to one account. Opening multiple accounts will result in termination without refund.
Orders are deployed in the order in which they are received.
Payment is expected at the time the order is placed. Failure to complete payment will result in the order being discarded by our system after 24 hours.
Your renewal date is automatically adjusted to the date your service is put online.
Payments and Billing
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration and Dedicated Servers fee is nonrefundable).
We accept Visa, Master Card, American Express, Discover Card, PayPal, Skrill, Payza, Bitcoin, Webmoney, PerfectMoney. For webhosting plans we will setup your account without any paying. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
Invoices are generated 10 days before the date they are due. Email reminders are sent at 10 days, 7 days, 3 days and 1 day before the due date via email.
All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 1 day after due date, your account will be suspended and 30% of service cost (Min 3 USD) will be added as late/reactivation fee. If you will not pay for service renew in 3 days after deactivation, your service will be terminated. You will receive an email reminder 24 hours before deactivation.
No Services rendered by ServerSub are eligible for a refund. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts. Any and all charge disputes must be reported directly to ServerSub within thirty (30) days of the date which the charge originally occurred. If a charge which is deemed valid by ServerSub, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the client agrees to pay an 'Administrative Fee' of $200 in addition to original amount of funds which were reclaimed.
To avoid cancellation fees and termination fees, you may cancel your own service through your account panel at any time before the invoice due date. Your service is removed and recycled within 24 hours. Once you have cancelled your own service, that service cannot be put back online and all client data will be destroyed immediately.
Failure to cancel your service before the due date will result in the service renewing automatically and you will be charged for an additional full month of service.
Note: Resellers may cancel their service up to 24 hours after the service's billing renewal date.
In the event fraud is discovered the fraudulent account, and all related accounts, are subject to immediate suspension or termination at the sole discretion of ServerSub. All information available to ServerSub about the fraudulent account/service shall be submitted to both local authorities, as well any financial institutions involved. All fraudulent orders are investigated, and all fraudulent clients will be prosecuted to the fullest extent of the law, whether within the United States, or abroad.
Spam / Mass Mailing
ServerSub reserves the right to deny mail delivery from any services hosted on our network if they are believed to be involved in SPAM or SPIM activities. This includes spam support services such as DNS or spamvertised web sites. Our abuse department will locate abusive services based on our public blacklist monitoring system, abuse reporting from external networks, and other means.
ServerSub reserves the right to refuse services to any client whose account(s) have been fined or terminated for abuse-related activities. If an IP range or IP address has been blacklisted as a result of excessive abuse reports, ServerSub reserves the right to issue a fine of $200 and immediately terminate the service.
We require client response to ALL abuse tickets within 24-48 hours of the ticket being opened. Based on abuse score service will be suspended or filtered within the first 24-48 hours of an abuse ticket being opened or not. If a response is not received within defined hours, or the server is determined to be abusive (or likely to be abusive in the case of spam blacklistings) after the ticket is opened, our abuse technicians may filter or disable ports or IPs assigned to the server temporarily to prevent further abuse until a response is received or terminate or longer-term port filters as some blacklistings can take several weeks to time out or be removed.
Sending any promotional emails, newsletters, irrespective of excessive server (Service) resources in any form is forbidden. Shared hosting clients and websites can not send more than 200 emails per hour. This email should not be used for promotional purposes. Offending websites immediately will be closed and the harm to the company are considered fine. Anyone caught SPAMMING or violating our Acceptable Use Policy may be terminated without warning and with no refund.
Malwares / Viruses / Attacks
Any Service or website which contains any type of malwares, software viruses, trojan horses, worms, time bombs or any other computer codes, files or programs designed to interrupt, destroy, impair or limit the functionality of any computer software, hardware, telecommunications equipment or other device or equipment is not allowed and service will be terminated without warning and with no refund.
Piracy, hacking, Attacking, cracking, phreaking, pyrotechnics, exploitive software or text that educates or encourages this activity and/or use are not allowed and service will be terminated without warning and with no refund.
The ServerSub.com is considered family-safe, which means that publishers aren't permitted to place contents on services which contain pornography, adult, or mature content. If your site has content which you wouldn't be comfortable viewing at work or with family members around, then it probably isn't an appropriate site for to be host by ServerSub.com. Please note that we also don't allow any type of advertisements on our Services such as banners, text ads and .... which include adult contents.
ServerSub handles all Digital Millennium Copyright Act (.DMCA.) complaints, and will thoroughly investigate each complaint received. ServerSub reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation.
Users who violate this policy and fail to resolve the situation within 48 hours agree that in addition to these administrative penalties, they will pay .Research Fees' not to exceed $50 per hour that ServerSub personnel must spend to investigate the matter, to be charged only if claims are found to be valid.
ServerSub provides hardware support related to each direct client's service functioning. ServerSub does not offer software support of any kind in unmanaged services. ServerSub does not provide software support/troubleshooting for the software items chosen from the order form in unmanaged services.
ServerSub is not responsible for any downtime associated with the incorrect configuration of operating system kernels or any software, whether installed by ServerSub or the client in unmanaged services. ServerSub provides enhanced software support for an additional fee (Managed Services). Please contact sales or support for enhanced support pricing. Each client is eligible for one (1) complimentary operating system (.OS.) reload per billing cycle; each additional OS reload is $50 per reload. ServerSub does not provide any type of support to the clients of our clients (third party clients). ServerSub will only provide support directly to clients of ServerSub.
Support is by ticket system only. This insures that communication can be tracked and documented. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in suspension or termination of services. Swearing, threats and other abusive language will not be tolerated and may result in account termination without refund.
Service Level Agreement (SLA)
- We anticipate our services to be available 100% of the time.
- A service disruption occurs when your server is completely offline for more than 15 minutes due to a fault in our networking or power infrastructure.
- Disruptions caused by the hardware or software of the server itself it not covered by this SLA.
- Disruptions caused by planned or unplanned maintenance are not covered by this SLA.
- Disruptions caused as a result of actions taken by our abuse/security department are not covered under this SLA.
Limitation of Liability
You are solely and fully responsible for the contents of your account. Any and all repercussions will be borne solely by you as the account holder. ServerSub.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from ServerSub.com servers going off-line or being unavailable for any reason whatsoever. Furthermore, ServerSub.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of ServerSub.com servers. All damages shall be limited to the immediate termination of service.
Changes to Terms of Service and AUP
ServerSub' Terms of Service and AUP are both subject to change at any time and without notice at the sole discretion of ServerSub. A change in policy shall not be grounds for early contract termination or non-payment. Client recognizes that the nature of the service supplied and the initial rates and charges have been communicated to the client. The client is aware that from time to time rates may change based on availability of hardware, overall market conditions or other factors. Clients will be notified of any increases in rates or charges prior to the billing renewal date on which such increases will take effect.