Is the problem with my local email client?

If your webmail test and your telnet tests from the previous section haven't turned up any server or network problems, this indicates that the problem is most likely with your local email client. The suggestions go in order from least to most changes required for your current setup.

  1. The best thing you can do for your email client is to double-check all of your settings. Even if they are correct, sometimes re-typing them can jog your email program into functioning correctly. We have a list of articles with the correct settings here: Third-party email applications.
  2. If that doesn't resolve the issue, you may want to try recreating the email account. Again, that can jog your software into using the correct settings. See the link above for helpful walkthroughs.
  3. Perform an online search for any specific error messages that you see in the email client. You can also search in that email program's help forums specifically.
  4. Contact the support team for your specific email application. Check their website for instructions on how to receive support.
  5. Reinstall the email client - note that this will delete any existing downloaded emails and custom settings!
  6. Try a different email client. Thunderbird is free and works on both Mac OS X and Windows.

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